We want our customers to have the best experience when they interact with us online. So, our digital distribution team are there to make sure all our customers’ digital interactions deliver a great experience.
Responsible for sales, digital marketing, customer and user experience, alongside driving digital engagement and usage. Our Digital Distribution Partners are always in demand. Providing digital services in support of the full range of our products and services. Part of their work is to optimise the TSB brand across our internet and mobile banking sites and external websites, such as moneysupermarket.com.
Looking after both our public and secure websites and our mobile channel, they drive customer usage and provide information and tools to help customers with personal financial management. As well as data delivery of digital MI (sales & servicing) and web digital insight to support journey optimisation.
The teams also drive and lead our agile development and collaboration across digital and wider stakeholder groups on digital development and customer focused initiatives.