We couldn’t be without our fantastic Product teams. The work they do every day is a critical part of why our customers want to do business with us. Analysing, designing, challenging and delivering on a wide range of products, they’re always in demand.
On the Retail side, our products and services are made up of Personal Current Accounts, Savings, Mortgages, Credit Cards, and Personal Loans. We provide Insurance products to our Retail customers too, working with a third party provider to do this.
We also have a Business Banking function, which designs and delivers banking products and services to our many small business customers.
Each of our product teams are responsible for owning and developing strategies that deliver compelling propositions and great value for our customers. In practice this means being responsible for managing the P&L, pricing, and product development of the product range.
It probably goes without saying that our product teams don’t work in isolation. They work hand in hand with our marketing, risk, finance, and sales channels to make sure we’re always doing the right thing for our customers and meeting their needs in a simple and straightforward way.