Our teams.

Customer Facing teams.

There are several thousand friendly faces up and down the country delighting our customers with fantastic customer service. Each team has a different role to play in creating a brilliant banking experience for everyone, every day

Illustration, property manager showing a house on sale to a couple

Job roles.

Branch Roles

From the Highlands in Scotland to Truro in Cornwall, our many branches are our TSB hubs on the high street. They offer our 5 million customers a welcoming place to go to do their day-to-day banking, open new accounts, ask questions or just have a chat with us about life (sometimes over a cuppa).

We’re passionate about providing brilliant customer service and that takes great people who share our values and are committed to being a vital part of their local community. 

Business Banking

It’s an exciting time to join us in Business Banking. We believe that small, independent businesses and entrepreneurs are the backbone of the British economy.  That’s why we’re focused on a programme to grow our business banking offer in every town and city we serve.

From attracting new customers, relationship management and support, to specialist lending and credit risk and collections, our Business Banking team provides a range of vital and specialist support to new and existing small and medium-sized business customers.

We’re ready to make a real difference to the future of business banking, are you?


Helping our customers buy their own homes is a key part of our business. Join one of our dynamic mortgage teams and you’ll help our many customers make those important moves.

Intermediary team

Our 68-strong Intermediary teamwork with over 8,000 mortgage advisers across the country. We’ve been disrupting the industry since 2015 with our lightning-fast decision making and unwavering support for our customers throughout their entire mortgage journey. It’s how we’ve established ourselves as one of the top intermediary lenders.

In-Branch team 

In our branches, we have more than 270 mortgage advisers and 280-plus mortgage promise Partners working together to make life-changing moments happen for our customers - from buying their first home to saving money on their existing deal.

Central Functions

Our central teams of specialist Partners are key to our operations - making sure we’ve always got the right products, people and systems doing the right things for our customers and Partners at the right times.

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Customer Operations

Our Customer Operations teams are at the heart of our business. Made up of curious, fun, and helpful individuals, together they own the customer experience by keeping everything running smoothly behind the scenes.

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