About us.

We’re here to make banking better for everybody.

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How we do things.

We're all here to give money confidence to our customers and communities, and we're clear on how we need to work together to get that done. 

  • Feel what our customers feel.
    We believe the best way to give our customers the type of banking they want, and they need, is to step into their shoes and really understand their experiences they have with us. 
  • Always look for better.
    We believe great ideas for how to improve can come from anyone and everywhere. 
  • Say it straight.
    We take pride in being open and honest, avoiding jargon and business-speak. 
  • Do the things that matter.
    We focus on actions that make a positive difference, creating the best experiences and services for customers and Partners.

 

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“There are so many opportunities and different roles within TSB. I started in Distribution and then moved into Operations after 5 years of service.”

I’m excited about the future of TSB. We’re one of the most pioneering companies out there. In every way, at every level, we’re making waves and breaking new ground. In my day-to-day role, I’ve got a healthy dose of autonomy and flexibility. I really get to shape my role and set the approach. And when it comes to our products, we’re real challengers in the market. We have innovative products and financial solutions to offer to our customers. It makes doing this job easy.

Credit Card Acquisition Manager - Products & Digital

Faye Green

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Our goals 

At TSB we want to make banking better for everybody. Every penny a customer deposits with us is used only to support loans and mortgages to other TSB customers.

We pride ourselves on being easy to deal with, alongside our work to become a truly digital business. Helping customers and businesses to feel more confident about their financial decisions is what we really want to be known for.

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A bank that welcomes everybody.

At TSB we believe our business should reflect the communities we serve. For us, it’s the only way forward – and the only way to truly meet our customers’ needs. 

Building a diverse and inclusive culture is more than just the right thing to do; it’s good for business. Only when we embrace being different can we understand and serve our customers better, and support and develop our Partners properly. 

We’re committed to helping each and every person – no matter their age, gender, ethnicity, disability, sexuality, culture, beliefs or personal situation – to develop a healthy work-life balance. That’s why we actively support gender equality within our business. One of the first companies to publish the gender pay gap, we’re doing our bit to bring about change. We want our Partners to feel good about coming to work and we’re always happy to talk about flexible working.

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“The customers and Partners are at the heart of every decision. I see Partners talking to customers every day, determined to help out. It pushes me to do the same.”

Relationship Manager - Commercial Banking

Billy Stewart

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You make us different.

Whatever you do here, you can make a real difference to your career, our business and the wider community.

We believe banking is just as much about people as it is about money. So, we make sure our Partners have everything they need to do a great job.

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