About us

We’re here to make banking better for everybody.

How we do things.

We're all here to give money confidence to our customers and communities, and we're clear on how we need to work together to get that done.

  • Feel what our customers feel.

    We believe the best way to give our customers the type of banking they want, and they need, is to step into their shoes and really understand their experiences they have with us. 

  • Always look for better.

    We believe great ideas for how to improve can come from anyone and everywhere. 

  • Say it straight.

    We take pride in being open and honest, avoiding jargon and business-speak. 

  • Do the things that matter.

    We focus on actions that make a positive difference, creating the best experiences and services for customers and colleagues.

Our Goals.

At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

We want to make banking better for everybody.  Every penny a customer deposits with us is used only to support loans and mortgage to other TSB customers.

We pride ourselves on being easy to deal with, alongside our work to become a truly digital business. 

A bank that welcomes everybody.

At TSB we believe our business should reflect the communities we serve. For us, it’s the only way forward – and the only way to truly meet our customers’ needs.  Building a diverse and inclusive culture is more than just the right thing to do; it’s good for business.

So much so, that it’s one of our goals in our Do What Matters Plan – creating a truly inclusive workplace. We’re creating a TSB for everyone through our behaviours and ways of working. 

We're committed to helping each and every person to develop a healthy work-life balance.  That's why we actively support gender balance in our business - so much so that from 1st February 2022, all new parents at TSB are able to take up to a year's leave with their child, with the first 20 weeks at full pay.  

We're also introducing compassionate leave on full pay for any colleague affected by parental or pregnancy-related bereavement or loss and support for infertility.  This is in addition to our existing policies that are designed to support the many situations colleagues may have, such as our Carers policy, with different paid and unpaid options including up to 70 hours paid leave or our Flexible Working policy which facilitates flexible ways of workng for you as well as us providing great service to our customers.  We want our colleagues to feel good about coming to work, knowing they have the support and flexibility they may need.

It’s great working at TSB knowing that our Executive team support our desire for equality and seek to understand our experiences to make a proactive change within our bank so that employees can bring their whole selves to work.

Regional Senior Manager, Branch Transformation

Ricky

You make us different.

Whatever you do here, you can make a real difference to your career, our business and the wider community.

We believe banking is just as much about people as it is about money. So, we make sure our colleagues have everything they need to do a great job.

Working here

People stories.

We think TSB is a great place to work, but don’t just take our word for it, read what some of our colleagues have to say.

Find out more