TSB for Everyone

Real diversity. Real progress.

Real diversity. Real progress. Real inclusivity.

TSB is for everyone. Every single one of our customers and colleagues. There are over 5 million customers and more than 5,000 colleagues, spread across the UK, and we want a level playing field for all of them.

People don’t fit into neat boxes. That’s why we’ve set intersectional targets to reflect the diversity of the UK working age population by 2025. These focus on disability, gender, race and ethnicity and sexual orientation. And whilst we’ve done lots already, we’ll always be looking to improve.

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A TSB for everyone

Our priority is to create a culture where colleagues of all backgrounds feel included, able to reach their full potential and confident they can build their career here.

Through our Inclusion Network we bring together colleagues and allies to support and promote a culture of inclusion at TSB. Our employee network groups champion race and ethnicity, LGBTQ, gender balance and disability inclusion.

Ability Network

We are one of the UK's Disability Confident Leaders and members of the Valuable 500.  We recognise the significance of levelling the playing field for those living with a disability or long term condition and the value this significant proportion of the workforce plays.  Alongside ensuring our workplace meets all our colleagues needs, we understand the challenge that combining caring responsibilities with work can create. We are proud to be recognised by Carers UK as a Carer Confident and Carer Positive employer and through our Carer Policy we offer a range of support including up to 70 hours paid leave for carers.

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If I can help just one person out there, it’s worth it.

Spur of the moment decisions are sadly a thing of the past for me. I was diagnosed with kidney failure a few years ago and now have to undergo eight hours of intensive dialysis treatment every night and am on the transplant list for a new organ.

To look at me, you might assume there was nothing wrong. Prior to diagnosis, I had assumed that a disability was almost always visible.

In reality, the vast majority of people with disabilities live with invisible impairments which aren’t immediately obvious to others.

Now, because of my own experiences and the support offered to me by TSB I want to help change this common misconception. I am part of the inclusion group, ability TSB, where we work to raise awareness amongst all the colleagues.

If I can help just one person out there, it’s worth it. In September 2020 we launched the Workplace Adjustment Passport. It means not having to constantly explain about my health condition which can be an extremely intrusive process where new line managers are concerned.

TSB Bank Manager and ability network member


People stories

Ethnicity at TSB Network

TSB is committed to increasing racial and ethnic diversity in UK businesses, which is why we’ve signed the Change the Race Ratio charter and the Black Talent Charter and published our Ethnicity pay gap for the first time in 2021. We have clear targets and a race action plan driving improvement in colleague representation.  Our  Ethnicity at TSB employee network is active in promoting better dialogue on race and ethnicity and has been central to the creation and promotion of our Ignite programme, created to help level the playing field for our Black and Black mixed heritage colleagues.

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LGBTQ Network

We are proud to have an inclusive culture that supports a strong representation of LGBTQ colleagues. Our focus is ensuring that we create a culture where all our LGBTQ colleagues are included and feel confident to bring their whole self to work. 

We're delighted to have been named in Stonewall's Top 100 Employer list and recognised as a Gold Employer for 2022.


Gender Inclusion

We have been named in the Times Top 50 Employers of Women 2022 and are one of the only Financial Services organisations to have an equal parenting policy that enables all parents to have the right to paid leave when a new child joins a family.  We are proud that all 22 of our people policies are gender neutral and we have a comprehensive Gender Transitioning and Change of Gender expression guidance for both colleagues and customers.  

Achieving gender balance in our leadership teams and addressing the underlying causes of the gender pay gap remains a core commitment for TSB and our Aspiring Women network continues to challenge us to support those women who want to progress.  We are proud that 42% of our senior leaders are now female – above the average industry representation of 35%*. 

*Women in Finance Annual Review (March 2021, UK Banking)

Social mobility

TSB is committed to improving social mobility outcomes, making sure background is not a barrier at any stage in an individual’s career. We actively support youth employment, creating entry level opportunities and breaking down access barriers.  And our new Social Mobility network are driving conversations about progression, ambition and talent through role models and story telling.Social Mobility Logo.png


People stories.

We think TSB is a great place to work, but don’t just take our word for it, read what some of our colleagues have to say.

Find out more