Welcome to TSB

At TSB we look for a different kind of person to work here. The kind of person who’s interested in working in a culture that’s all about people. Supporting and encouraging each other through good times and bad and helping the communities we all live in, to thrive.

That’s why, unlike other banks, we don’t have sales targets for anyone who works here, from branches to call centres.

We believe in working in partnership with each other and our customers. That’s why we call all our staff Partners, and reward them when they do as much as they can to actively help people, not when they just sell them things.

At TSB we believe in working in partnership. That’s how we work with our customers and with each other, and it makes TSB a great place to work.

So we’re proud that based on feedback from our Partners we’ve made the top 25 ‘best big companies to work for’ for two years running. And in 2018 we even made the top 5. Not bad for a business that’s just a few years old.


A TSB for everyone

It’s not just about awards though. Our customers come from a range of backgrounds and so should our Partners. It helps us better understand customer needs and provide a service that’s right for them.

We work hard to create an inclusive culture where every TSB Partner – regardless of gender, ethnicity, disability, sexual orientation, age or personal situation – should be able to fulfil their potential.

We know that collaboration between people with different styles, skills, backgrounds and cultures encourages innovation, better communication and stronger customer and community relationships.

Find your place with us. 

Our current recruitment

You can find lots of information about our vacancies in TSB using the menu at the top of the page. We’ve got a couple of opportunities below though that we’re really excited about and couldn’t wait to share.  Have a look and see if any are right for you.

Customer Service Partners - Business Banking.

To support our goal of bringing more competition and choice to the UK market, we’re setting out to strengthen our support for local businesses that form the lifeblood of the UK economy and bring much needed competition to the business banking market. So we’re looking for people to join our business banking team in Edinburgh, who have a talent for talking to people and a flair for understanding what they need and identifying the best way to support them.

Our brilliant Customer Service Partners are there to provide a fantastic customer experience by building great relationships and treating our business banking customers like individuals. Getting to know them and their business needs and being at the end of the phone with expert help and advice when they need us. We'd love it if candidates had a background in customer service but it's not essential. We'll fully develop you when you join and encourage you to develop a fulfilling career with us in TSB.

To make sure we can support our customers when they need us, our Business Banking Centre is open 7am to 8pm Monday – Friday and 9am to 2pm on Saturday. So we’re looking for Partners who could support our customers during these hours via a range of shift patterns.

Fraud Officers - Risk.

We've got some great opportunities that have come up in our Risk team for Fraud Officers.

Risk play a key role for us in keeping our bank safe. Covering everything from fraud, to underwriting and helping our customers borrow well. They provide us expert advice and guidance to make sure we're compliant with regulation and the law. Basically, they're all about delivering the best outcomes for our customers.

These roles in our Application and Post Application Fraud (APAF) team are perfect for recent graduates or school leavers looking to take first steps on the career ladder. Don't worry if you don't have banking experience. Some previous work experience and a willingness to learn is enough to get you started. We'll help you with the rest - the training, the tools and the support to do the job, but also the opportunity to build a lasting career.

The job itself will provide a number of challenges as we fight against fraud. You'll learn how to use tools and technology to investigate potential fraudulent account applications but your problem solving will come into their own as each case is different. The team work with lots of other departments, so you'll be building relationships across our business and able to put your great communication skills to use when speaking with both customers and other Partners in TSB. But more importantly, your passion and desire to help our customers will always be at the heart of everything you do.

If any of these roles sound right up your street, come and join our team. 


Temporary roles with TSB

We know that sometimes a temporary role might be just what you’re looking for. If so, then look no further. We’ve got lots of interesting opportunities for people looking for short term placements.

When recruiting for temporary roles, we partner with an organisation called Resource Solutions. They’re a great business who get what TSB is all about and help match us with the right people and skills at the right time.

If you’d like to find out more about the temporary vacancies we’ve got right now, take a look here.

Working in partnership is a good thing for all

Don’t just take our word for how great we think it is around here though. Take a look for yourself.