Customer facing teams

There are several thousand friendly faces up and down the country delighting our customers with fantastic customer service. Each team has a different role to play in creating a brilliant banking experience for everyone, every day.

Job roles

Branch Roles

From the Highlands in Scotland to Truro in Cornwall, our many branches are our TSB hubs on the high street. They offer our 5 million customers a welcoming place to go to do their day-to-day banking, open new accounts, ask questions or just have a chat with us about life (sometimes over a cuppa).

We’re passionate about providing brilliant customer service and that takes great people who share our values and are committed to being a vital part of their local community.

Business Banking

It’s an exciting time to join us in Business Banking. We believe that small, independent businesses and entrepreneurs are the backbone of the British economy.  That’s why we’re focused on a programme to grow the number of customers we serve.

From talking to new customers, relationship management and wider support, to specialist lending and product development teams, our Business Banking team provides a range of vital and specialist support to new and existing small and medium-sized business customers.

We’re ready to make a real difference to the future of business banking, are you?


Helping our customers buy their own homes is a key part of our business. Join one of our dynamic mortgage teams and you’ll help our many customers make those important moves.

Intermediary team

Our 50-strong Intermediary team work with over 8,000 mortgage advisers across the country. We’ve been disrupting the industry since 2015 with our lightning-fast decision making and unwavering support for our customers throughout their entire mortgage journey. It’s how we’ve established ourselves as one of the top intermediary lenders.

In-Branch team

In our branches, we have more than 155 mortgage advisers and 280-plus mortgage promise colleagues working together to make life-changing moments happen for our customers - from buying their first home to saving money on their existing deal.

Contact Centre

We have 2 Contact Centres based in Sunderland and Swansea with a team of over 300 colleagues who through delivering great conversations help our customers be more confident about their finances.  We serve millions of customers over the phone or through our Online chat and Social media teams.

Our teams connect with customers across our main banking product ranges and will help them navigate Online banking and answer questions about their savings accounts, current accounts, loans and credit cards.

Our teams go above and beyond to help customers find answers to their queries and are enthusiastic about delivering brilliant customer service each and every time’

Customer Operations

Our Customer Operations teams are at the heart of our business. Made up of curious, fun, and helpful individuals, together they own the customer experience by keeping everything running smoothly behind the scenes.

Find out more

Central Functions

Our central teams of specialists are key to our operations - making sure we’ve always got the right products, people and systems doing the right things for our customers and colleagues at the right times.

Find out more