Our teams.

Customer Operations.

Our Customer Operations teams are at the heart of our business. Made up of curious, fun, and helpful individuals, together they own the customer experience by keeping everything running smoothly behind the scenes.


Job roles.

Customer Service Operations

Our busy Customer Service Operations Partners across Gloucester, Edinburgh, Sheldon, Sunderland, Swansea and Bristol provide day-to-day support for all our customers through a broad range of telephone services and back office processing.

Join this team and you’ll enjoy a role bursting with variety. Every day is different as we manage everything from cash machines to new account and product applications, as well as keeping customer accounts up to date and protected against fraud. 

When our customers need help through times of financial difficulty, our Collections and Recoveries team are there to support them too.


Money makes the world go around and our Payments team make sure when a customer wants to pay a bill through a direct debit or send some money to a friend through a Faster Payment, they can trust it'll get there.

Customer Relations

When a customer has an issue, for whatever reason, we’re there for them. Our Customer Relations Support team makes sure we listen to and resolve as many customer complaints right first time.

Based in Sheldon, Birmingham and Gloucester, the team is a mix of Phone a Friend Advisors and Complaint Handlers who support each other in handling complaints - offering advice and guidance and completing any investigatory work

Central Functions

Our central teams of specialist Partners are key to our operations - making sure we’ve always got the right products, people and systems doing the right things for our customers and Partners at the right times.

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Customer Facing Teams

There are several thousand friendly faces up and down the country delighting our customers with fantastic customer service. Each team has a different role to play in creating a brilliant banking experience for everyone, every day.

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